At BALLET, we will accept returns on all full priced items within 30 days of the order receipt. Your returned item can be exchanged for either a site credit or a full refund back into your bank account. Refunds do however not include shipping costs.
If you got the wrong size or grabbed the wrong colour, we offer exchanges on same style orders. If you wish to exchange your order for a different style, we kindly ask that you simply process the return as a refund and place a brand new order for the new item.
All Sale / discounted items are 'final sale' and unfortunately cannot be returned or exchanged. We recommend you please choose carefully when shopping during a sale period.
To process a return, please start by emailing us at firstname.lastname@example.org using the subject line; "BALLET RETURN". In your email detail your order number, the item you're returning, the reason for your return and if you'd like the return to be processed as a refund, store credit or size exchange.
You can then return your order using the shipping method of your choice. We strongly recommend using a trackable service as we take no responsible for items lost in return transit. All items must be returned in their original condition; unworn, unused and have the original labels and swing tags attached.
Once your item is received, inspected by our team, and approved as original quality, your return will be processed. All refunds will credited back to the original orders payment method. Some refunds may take up to 14 days to process depending on your financial institution. Please note; shipping costs are non-refundable and will not be re-credited as part of your return.
The terms and conditions shall apply to all contracts for the purchase of goods by you from us the seller to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms and conditions supersede all previous agreements and understandings between the parties. Any amendment to the terms and conditions will only be effective if signed by a director of BALLET.
BALLET is committed to providing you with terms and conditions of sale which are easy to understand and which are fair to you. Your statutory rights are not affected by anything contained in these terms and conditions. BALLET does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under the BALLET branding. Please note international shipping - some countries may charge additional taxes to customers on delivery of an international package, this has nothing to do with BALLET. Any additional costs are the responsibility of the customer.